Terms of service

Evolve Flowers Ltd Privacy Notice

Evolve Flowers Ltd (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding (‘your’ ‘the customers’) rights and our obligations, and explains how, why, and when we process your personal data.

Evolve Flowers Ltd.’s registered office is at 19 Flinders Road, Donington, Spalding, Lincolnshire, PE11 4TT

We are a company registered in England and Wales Company number 10960570

The business address is

Howards Yard, Herdgate Lane, Pinchbeck, Spalding, Lincolnshire, PE11 3UP

Information That We Collect

Evolve Flowers Ltd processes your personal information to meet our legal, statutory, and contractual obligations and to provide you with our products or services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice. The personal data that we collect from you is:

• Full Name

• Home Address

• Personal Email

• Business Email

• Home Telephone Number

• Mobile Telephone Number

We collect information in the following ways:

• Customer submitting their personal information for Website Orders

• Customer submitting their name and email address to receive the Evolve newsletter

• Customer calling Evolve Flowers Ltd to place an order

• Customer emailing Evolve Flowers Ltd to place an order

• Customer visiting Evolve Flowers Ltd to place an order

How We Use Your Personal Data (Legal Basis for Processing)

Evolve Flowers Ltd takes your privacy very seriously and will never disclose, share, or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:

• We collect your personal data to allow us to process orders or record attendees to workshops or courses

• We collect your personal data to allow us to generate quotes or business contracts

• We collect and store your personal data as part of our legal obligation for business accounting and tax purposes

• We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

Your Rights

You have the right to access any personal information that Evolve Flowers Ltd processes about you and to request information about:

• What personal data we hold about you

• The purposes of the processing

• The categories of personal data concerned

• The recipients to whom the personal data has/will be disclosed

• How long we intend to store your personal data for

• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us.

Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We use various outsourced business partners for digital projects, couriers, accountancy and IT services and they act in the capacity of a processor on our behalf. The only information we provide them with is your name, address, and order details to meet business and legal requirements.

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

Evolve Flowers Ltd uses third-parties to provide additional services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Evolve Flowers Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure, or destruction and have several layers of security measures in place, including:

• We enforce strong password requirements and regular password change policies for user authentication

• We protect your data in transit to your web browser using SSL/TLS encryption

• All personal information and passwords are encrypted in our database

• We use anti-virus and anti-malware software on our servers

• We perform regular security updates on our servers

• We take secure regular backups of your data and this is stored in an encrypted state offsite.

Transfers Outside the European Union (if applicable)

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Evolve Flowers Ltd does not transfer or store any personal data outside the EU.

What are the consequences of not providing my data?

You are not obligated to provide your personal information to Evolve Flowers Ltd, however, as this information is required for us to provide you with our services/deliver your products/legitimate interests, we will not be able to offer some/all our services without it.

How long do we keep your data?

only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Will you send me marketing mailshots?

We like to keep you informed of promotions and new products; these are generally posted in the Trade-Evolve Flowers Facebook group. Occasionally, Evolve Flowers Ltd would like to contact you with the exclusive promotional offers that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting Evolve Flowers Ltd directly.

Legitimate Interests

Evolve Flowers Ltd will occasionally send you promotions by email that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.

Lodging A Complaint

Evolve Flowers Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority. Evolve Flowers Ltd take your privacy seriously and will only process your personal data with your consent and in accordance with the terms stated in our Privacy Notice.

Third-Party Couriers

Please understand that couriers are out of our control and if you have an issue with delivery it is best to contact the courier directly. We will of course try to assist with any courier related issues however it is with discretion that we refund for transit damage or loss. If our perishable products are lost or damaged in transit they are not refunded by couriers. We can assure you we make every effort to package our items effectively to reduce any damage in transit.

 Wholesale Terms & Conditions: Perishable Goods (Flowers)

1. Nature of Goods
All fresh flowers and foliage supplied by Evolve Flowers Ltd are classed as perishable goods under the Consumer Contracts Regulations and Consumer Rights Act 2015. As such, standard return and cancellation rights do not apply once an order has been fulfilled.

2. Quality & Inspection
We take every care to ensure that our flowers are of high quality and are packed to arrive in optimal condition. Due to the perishable and natural nature of our product, variations in colour, size, and maturity may occur. These are not considered faults.

3. Risk & Responsibility
Once goods have been dispatched from our premises, risk and responsibility pass to the buyer. It is the buyer’s responsibility to inspect all flowers upon receipt and report any issues within 12 hours of delivery with clear photographic evidence of each problem stem laid out.

4. No Guarantee on Longevity
Fresh flowers are living products and their vase life is subject to handling, storage, temperature, and variety. We do not accept responsibility for reduced vase life once the flowers have left our control.

5. Returns & Refunds
Due to the nature of fresh flowers, we do not accept returns. Refunds or partial credit may be issued at our discretion only in cases of proven product damage or failure, reported within the above timeframe.

6. Substitutions
In the event that a particular flower is unavailable, we reserve the right to substitute with a similar product of equal or greater value, suitable for professional use.

• (a) replace the Goods (or the defective part), or
• (b) issue a credit note or refund of the price paid for the Goods (or a proportionate part of it).