FAQ's

Our webshop is open at all times for browsing and ordering. Each Thursday, we open availability for the following week’s delivery cycle, allowing you to secure stock and delivery slots in advance.

Yes. While most fresh stock follows a weekly cycle, selected items such as sundries can be ordered up to one month in advance.

No, the webshop remains open throughout the week. We simply update availability every Thursday to release the next delivery cycle.

If you have specific instructions for your delivery, you can easily add a note during the checkout process:

Once your order is placed, you will receive a confirmation email. This confirms that we have received your order and it is being processed.

If you realise something has been missed, you can place a second order. If your original order has not yet been fulfilled, we will do our best to combine them for delivery. 

1. PLACE A NEW ORDER: Simply purchase the additional items you forgot.

2. REFERENCE YOUR PREVIOUS ORDER: At checkout, add your original order reference number in the order notes.

3. WE’LL HANDLE THE REST: As long as your first order is still being processed and hasn't been fulfilled, we will combine the shipping for you!

If you add an additional order via the webshop and incur an additional delivery charge we will NOT be able to refund the cost of delivery.   

As we work with seasonal British flowers, availability can change quickly. If an item is unavailable, we will:

• Offer a suitable substitution of equal or greater value
• Or provide a refund for the affected item

We always aim to maintain the style and quality of your order.

If your order has not yet been processed or fulfilled, we will always do our best to help with changes or cancellations. Please contact us as soon as possible with your order details. Once an order has been fulfilled or dispatched, we are unable to make changes.

If your order has not yet been processed, we may be able to adjust your delivery date.
If you need to change your delivery date, please contact us as soon as possible. We will do our best to accommodate changes before the order is processed.

Yes. You can place a second order and we will combine them where possible, provided your first order has not yet been fulfilled. Please include your original order reference in the notes

If you experience a payment issue or believe you have been charged incorrectly, please contact our team with your order details and we will investigate immediately.

Our webshop is designed for registered trade customers. To place an order, you will need an approved account.

If you would prefer guidance, we offer a range of flexible options:

• Florist’s Choice Boxes: A seasonal selection curated from the best available stock each week.
• Budget-led orders: Set a budget and allow us to select the most suitable seasonal flowers.

These options are designed to simplify ordering while showcasing the best of British-grown flowers.

If you are looking for something specific, please contact us. We often work directly with growers and may be able to source additional products or suggest suitable alternatives.

Absolutely! Pre-orders help us considerably and, for certain crops, are the only way to ensure you get exactly what you need. We highly recommend giving us a "heads up" for wedding or large volume orders—even if you don't have your final numbers yet. Ideally, this should be done one to two weeks in advance

Please make sure you have an account with us or include your full name, address and phone number. Then send everything you would like (inculding quanities) for your order to info@evolveflowers.com with a subject of "Pre-order for (the date you want it delivered)". You will receive a draft order link for your approval once we have seen your email (this will usually be during office hours). Example of a pre-order email:

Delivery: Wednesday, 22nd April

• 3 x 50 Tulips – any colour
• 20 stems Alstro – stem grade
• 3 x Eucalyptus parvifolia bunches
• 50 stems Ranunculus – mixed

Paying for your pre-order is also easy! Just use the 'Pay Now' button on the invoice email and checkout as usual. We really prefer you make payment this way, or by giving us a call, as BACs payments have a lot of room for error.

There are multiple options for payment through Shopify - ShopPay, Debit/Credit card or BACS. We are adding options such as Go Cardless.

Please avoid paying by BACS where possible as incorrect amounts/details/etc create stress for both you and our accounts team! 

UK VAT will be added on all vatable products. Edibles, such as pumpkins and some squashes are zero-rated and are not subject to VAT. 

Evolve Flowers Ltd VAT number is GB347123317. 

We do not offer credit terms. We pay our growers promptly to support sustainable and fair production. Thank you for your understanding.

When you receive your confirmation email, there will be a link at the top reading 'Download PDF Version'. Clicking this link will automatically download a PDF copy of your invoice to your computer for your records.

Yes! If you are local to our premises at PE11 3UP you are welcome to collect your order. Please order as normal on the web shop.

At checkout, you will see two delivery options:

• Shippping
• Store Pickup

Simply select “Pick up in store”, then choose your preferred collection date before completing payment. Shipping will automatically be removed.

When you arrive to collect:
Please park in the visitors’ car park opposite the entrance gate. Press the bell on the wall by the gate and wait for a member of staff to come out with your order.

If you need any help, you can contact the office on 01775 680655.

Your delivery date is selected based on the first product you add to your basket.
Please ensure the selected date works for your schedule before completing your order.

Evolve Flowers reserves the right to charge additional delivery fees after an order is placed if the order requires:

• Extra boxes or additional packaging.
• Requirements that exceed our standard delivery protocols.

We deliver Tuesday through Friday. To receive your items, please adhere to the following cutoff:

• NEXT-DAY DELIVERY: Orders must be placed by 2:00 PM the day prior.
  • EXAMPLE: For a Tuesday delivery, your order must be submitted by 2:00 PM on Monday.
• ADVANCE BOOKING: We recommend ordering as early as possible once the week opens on Thursday to secure your required volume.

Once your order has been dispatched, you will receive tracking details via email from the relevant courier (DPD, Royal Mail or DVS). You can track your delivery using the courier’s app or website for live updates and delivery windows. The DPD app is the best way to keep up with your delivery, they will provide a 1hr window for delivery. RoyalMail Tracking is available online with your tracking number and in app. Please follow this so you are up to date with notifications. 

Yes — we deliver to Scotland via a 2-day courier service. We recommend ordering early in the week to avoid delays. Full delivery details can be found on our Delivery Information page.

No, we are currently unable to deliver to Northern Ireland due to Windsor Framework requirements.

No, we currently only deliver to the UK mainland.

If your parcel has not arrived within the expected timeframe, please check your tracking first. If there is still an issue, contact us as soon as possible so we can assist.

While we take great care in packaging your order, occasional transit issues can occur. If your order arrives damaged, please:

• Contact the relevant courier (DPD or Royal Mail) immediately to log a formal complaint
• Then notify us by email with your order details and photographs of the issue

We are unable to offer refunds for damage sustained during transit by third-party couriers.

Due to the perishable nature of our products, we are unable to accept returns once an order has been delivered. If there is an issue with your order, please refer to our delivery claims process.

If you recieve a cancellation email from DPD, do not panic. This only reflects that we have cancelled the label associated with your shipment, not your order. This email just means we are changing you over to another courier to ship in a more sustainable and appropriate way for your order. You should receive tracking information from your alternative courier once we have dispatched your parcel, if you do not just contact us via email or phone.

Evolve Flowers Ltd strives to be as environmentally friendly as possible, many of our growers use recyclable packaging. We prefer to wrap the flowers in news-off-cuts paper/tissue/packaging rather than sleeves to ensure they reach you in optimum condition. This prevents drying out and avoids sweating from condensation caused by temperature changes throughout the journey. We use metal ‘stay-tight’ bars to prevent the product from slipping in the box. Please handle these carefully as they can be sharp! They do the job better than any elastic or tape and are recycled/recyclable so it is the preferred method! We also use biodegradable labels & eco Kraft tape in an effort to keep our waste and your waste to a minimum!

The flowers are always hydrated before shipping (unless it is a product that doesn’t need water ! Iris/Peonies/Narcissus etc) The majority of products are collected ‘on water’ – check out the posts on TRADE – Evolve Flowers Facebook closed group and see for yourself from our happy customers photos! Condition well on arrival and let the flowers get over the journey for a few hours and all is well! 

Sensitive products such as Hydrangea and Sweet peas, that need to travel hydrated have the stem ends wrapped in an eco-fresh bouquet wrap. Please do not dispose of these as they are recyclable and reusable and can be used for a variety of uses. More information can be found in the Knowledge hub or eco sundries section.  

Yes — for DVS specialist deliveries, we can collect returnable crates and packaging. This includes:

• DVS returnable crates
• Cardboard packaging
• Recyclable transit materials

We aim to reuse or recycle these where possible as part of our sustainability practices.

If you would like packaging collected, please let us know in advance or contact our team after delivery so we can arrange it.