FAQ's

To order via the website you will need to be a registered account holder.  If you are not registered, please complete the trade application form on the home page on ‘create account’.

ORDERING

Our WEBSHOP opens on a Friday of each week for deliveries (Tuesday to Friday) the following week. 

Orders need to be placed by

Saturday 6pm for Tuesday delivery

Monday 9am for Wednesday

Tuesday 9am for Thursday

Wednesday 9am for Friday delivery

Webshop will CLOSE Thursday each week. Products and stock are then updated for the following week.

Webshop will RE-OPEN each Friday - follow notifications via mailing list and the Facebook page. 

MINIMUM ORDER QUANTITY

Minimum order quantity applies.  This is to reduce damage when splitting and packing products and to make packing and shipping more efficient. Thank you for understanding.

DELIVERY DATE

The delivery date is selected on the first product selected - please remember there are no deliveries to you on Sunday or Monday. 

 WHAT IS THE DELIVERY CHARGE? 

The delivery charge is dependent on the cart total and is set-up to charge a fixed rate using the tiered system below:

Tier 1 £0.00 - £39.00 = £15.00

Tier 2 £39.01 - £80.00 = £12.50

Tier 3 £80.01 - £99.99 = £15.00

Tier 4 £100.00 - £150.00 = £22.50

Tier 5 £150.01 - £249.99 = £24.50

Tier 6 £250.00 - £500.00 = £10.00

CAN I CLICK AND COLLECT?

If you are local to our premises at PE11 3UP you are welcome to collect your order. Please order as normal on the web shop.

When you get to the payment page click on the information/payment which is located next to payment on the top left side. This will open up another screen where you can request PICK UP - this will deduct the shipping fee and you will be able to pay. Please enter in the notes what time you will collect or give the office a quick ring to arrange 01775 680655. On arrival please park in the visitors car park that is signposted opposite the entrance gate.

There is a bell on the wall outside the gate, please ring, and wait for a member of staff to meet you and bring out your order. Please wear a mask. 

 

HOW DO I PAY? 

There are multiple options for payment through Shopify - Paypal, Debit card or BACS. We are adding options such as Go Cardless.

HOW DO I KNOW MY ORDER HAS BEEN RECEIVED? 

Once your order is placed your will receive an email confirmation. 

I NEED TO ADD TO MY ORDER! IS IT POSSIBLE?

If you need to add onto an order please either email trade@evolveflowers.com or call 01775 680655 as soon as you can and we will do our best to fulfill.

If you add an additional order via the webshop and incur an additional delivery charge we will NOT be able to refund the cost of delivery.   

DO YOU DELIVER TO HIGHLANDS & ISLANDS? 

The delivery charge is specially calculated for ‘Highlands and Islands’. If you are located in Scotland, Ireland, or Northern Ireland or any other islands we must calculate the delivery at the point of packing. We will provide you with an estimate and then confirm on the day of dispatch. 

HOW ARE THE FLOWERS PACKED?

Evolve Flowers Ltd strives to be as environmentally friendly as possible, many of our growers use recyclable packaging. We prefer to wrap the flowers in news-off-cuts paper/tissue/packaging rather than sleeves to ensure they reach you in optimum condition. This prevents drying out and avoids sweating from condensation caused by temperature changes throughout the journey. We use metal ‘stay-tight’ bars to prevent the product from slipping in the box. Please handle these carefully as they can be sharp! They do the job better than any elastic or tape and are recycled/recyclable so it is the preferred method! We also use biodegradable labels & eco Kraft tape in an effort to keep our waste and your waste to a minimum!

DO THE FLOWERS TRAVEL WELL DRY-PACKED?

The flowers are always hydrated before shipping (unless it is a product that doesn’t need water ! Iris/Peonies/Narcissus etc) The majority of products are collected ‘on water’ – check out the posts on TRADE – Evolve Flowers Facebook closed group and see for yourself from our happy customers photos! Condition well on arrival and let the flowers get over the journey for a few hours and all is well! 

Sensitive products such as Hydrangea and Sweet peas, that need to travel hydrated have the stem ends wrapped in an eco-fresh bouquet wrap. Please do not dispose of these as they are recyclable and reusable and can be used for a variety of uses. More information can be found in the Knowledge hub or eco sundries section.  

WHEN WILL MY DELIVERY ARRIVE?

We dispatch Monday to Friday using FEDEX for fresh stock and YODEL for non-perishable.

FEDEX deliveries are sent Next Day Before Noon service. Please do alert us as soon as possible on trade@evolveflowers.com if you have not received a notification on your designated delivery day. 

Any delivery that is not received on the designated day will be rolled over to the following day!

Order your flowers 'ahead of time' not 'just in time' to avoid any additional stresses.

Please bear in mind that all couriers are under extreme pressure since the pandemic started in March 2020, all the delivery companies have increased volumes dramatically and some struggle to cope with peak weeks.

Fedex and Yodel send links to enable online tracking. Please do this so you are up to date with notifications. 

LATE DELIVERIES

FEDEX have suspended their 'Money Back Guarantee' since April 2020 and this continues into 2021, therefore we are not currently issuing credits for delayed deliveries.

Please log any late delivery in the first instance to Fedex on 03456 070809 and also notify us to help us track service level.

Notify us before by 14:00 on day of expected delivery if they haven’t arrived, this increases the possibility of us being able to do something. 

THE PRODUCT WAS DAMAGED IN TRANSIT – HOW DO I CLAIM?

We try to avoid any damage by ensuring the product is well protected in the dry-packed box. If you do experience the need to claim then please notify by email within 12 hours of delivery with photographs of the issue. Ideally we would like photographs to include how the product arrived in the box.  Each claim will be dealt with individually.

Please note that due to the perishable nature of the products it is unlikely that we are able to subsequently claim from couriers for transit damage. We pack the product as carefully as we can to avoid damages.

CAN I TRACK THE DELIVERY?

Fedex and Yodel send links to enable online tracking. Please do this so you are up to date with notifications. 

WILL VAT BE ADDED TO MY ORDER?

UK VAT will be added on all vatable products. Edibles, such as pumpkins and some squashes are zero-rated and are not subject to VAT. 

Evolve Flowers Ltd VAT number is GB347123317

MY OTHER SUPPLIERS GIVE CREDIT?

Evolve Flowers does not give credit terms. We aim to pay the growers on time as they have invested so much time, energy and passion up to the point of cropping we think this is the way it should be. Thank you for kindly understanding this.

I DON’T KNOW WHAT TO ORDER?

Mixed boxes of ‘Florists’ Choice’ are available – starting from £65 > £110 excluding delivery. Let us know which day you would like delivery and state your budget and we will pick the best products of the week for you. As the web shop develops you will be able to see the mix and the stem count that is included in the growers choice selections. This is an easy way to budget as the total stem count can simply be divided by the total cost to determine the average stem prices.

If you would like to set a budget for a seasonal delivery we can also do this - several of our florists request £200 of British product and leave this open for us to fulfil. This is what makes British grown so interesting to design with as sometimes we don't know what will arrive and can include some 'surprises' in the mixed boxes. 

 

I NEED SOMETHING BRITISH GROWN THAT IS NOT LISTED?

Send an email or call, often we can source other products for you or recommend where to find it – there are a good number of growers in Lincolnshire and the surrounding counties and we will do our best to source what you need. 

PRE-ORDERS help considerably and for some crops will ensure you are getting what you need.  We recommended for wedding orders or large volume orders you give us 'heads up' even if you don't have final numbers and it can be a week or two in advance.

Title your email PRE ORDER for delivery on { insert day and date } and direct to trade@evolveflowers.com

List your flower order in stems; unless otherwise stated, ensuring that the MOQ {Minimum Order Quantity} for that flower has been achieved.

EXAMPLE:
Delivery: Wed 22nd April 2021
3 x 50 Tulips – any colour 
20 stems Alstro - stem grade
3 x Eucalyptus parvifolia bunches
50 stems Ranunculus mixed 

 


Happy Flowering 🙂