Shipping policy

Flower and packaging availability

Over ninety per cent of flowers used by Evolve Flowers are British grown and locally sourced.

The weather significantly impacts flower growth, harvesting, and transit, and extreme weather conditions can have a noticeable effect on blooms. Our experienced flower farmers do everything possible to ensure optimal conditions for harvest and storage. At Evolve, we strictly vase-life test our products and use them within our own Floristry and Education divisions. If you experience any issues, please provide feedback so we can continue to monitor our products.

Orders placed in advance

If you have placed an order with us in advance and require a change to your delivery details, please email our customer service team at info@evolveflowers.com. Please reference your order number on all communications. Team Evolve will endeavour to resolve any issues where possible and keep you informed ahead of any delays that may impact your delivery.

Nationwide Deliveries

These networks post live updates on their websites regarding any unexpected service interruptions. Please use the online tracking and mobile apps provided to track your parcel. We will endeavour to inform you of any delays as soon as possible.

Crucial Delivery Issues Policy:

• If your delivery has not arrived on the expected day, please contact us by 1:00 PM so that we can escalate and resolve the issue as soon as possible.
• Please note: We are unable to handle or escalate delivery issues reported after 4:00 PM.

For more information, please visit our dedicated delivery info page.

Third-Party Couriers 

Please understand that couriers are out of our control and if you have an issue with delivery it is best to contact the courier directly. We will, of course, try to assist with any courier related issues. Refunds for transit damage or loss are discretionary. If our perishable products are lost or damaged in transit they are not refunded by couriers. We can assure you we make every effort to package our items effectively to reduce any damage in transit. 

Perishable Goods & Hot Weather Policy

British Flowers Direct conditions, deeply chills, and packages all live plant material to professional wholesale standards prior to dispatch. Cut flowers are a highly perishable, natural product.

During periods of extreme hot weather, transit risks via standard postal networks increase significantly. By placing an order during a designated hot weather period, the customer explicitly acknowledges and accepts these risks.

1. Limitation of Liability for Third-Party Couriers (DPD / Royal Mail)

Please note that British Flowers Direct utilises third-party common national carriers (including Royal Mail and DPD) for standard deliveries. We do not own, operate, or control the internal temperatures of their vehicles, sorting hubs, or regional depots.

• No Heat Claims: British Flowers Direct explicitly disclaims liability for, and will not accept credit claims, refunds, or replacements for flowers impacted by heat degradation, wilting, or transit delays caused by third-party national couriers during a hot spell.

• Customer Responsibility: It is the customer's responsibility to ensure someone is present to accept the delivery on the first attempt. Flowers left in safe places, porches, or outdoor parcel boxes will degrade rapidly in high temperatures.

2. Immediate Care Upon Arrival

Flowers will arrive thirsty due to high summer transit temperatures. It is a condition of purchase that the customer follows professional hydration protocols immediately upon receipt:

• Unpack and inspect the flowers immediately.

• Give the stems 12–24 hours to fully recover in a cool, dark room.

• Do not strip foliage immediately, as this induces further stress on the stems.

• Use clean buckets, fresh water, and the appropriate flower food.

3. Premium DVS Specialist Flower Courier (Orders over £250)

For high-value orders, weddings, or event work where standard courier transit risks cannot be taken, we offer a specialised DVS Specialist Flower Courier network for approved postcodes:

• Zero-Conveyor Handling: Orders bypass harsh automated mechanical belts and are exclusively hand-sorted and cross-docked by specialist, flower-trained drivers at a dedicated facility in Milton Keynes.

• Enhanced Protection: Flowers travel on water or utilise professional transit gel for delicate/soft varieties.

• Eligibility: Minimum order value of £250 (GBP), subject to a minimum of 24 hours' advance notice and postcode routing availability.

Shipping Policy

1. We deliver by DPD via DPD Group courier companies.
2. We will determine whether your order will be delivered by DPD
3. In the event of a delay by a courier, we are unable to offer a refund or to resend your delivery.
4. We are unable to provide proof of delivery notifications for orders as this is not a signed for service, tracking is available.
5. We cannot guarantee that delivery instructions will be followed.
6. Timed deliveries are not available.
7. Delivery in the UK to mainland addresses is the next day by noon as standard. Delivery time is subject to changes.
8. Although our team will always try our best to ensure punctual delivery for our customers, Evolve Flowers cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the postal service that we use or anything else outside of Evolve Flower’s control.
9. In the event of a non-delivery (flowers not having arrived 3 days after their intended delivery date), please contact Evolve Flowers on info@evolveflowers.com 
10. It is the customer's responsibility to contact us within 24 hours of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund. Please be advised we will require photos of any damage or quality issues in order for a refund to be considered. 
11. Evolve Flowers only delivers within the United Kingdom. 
12. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
13. If you change address, you must update your address details on the "My Account" section of the website to ensure that no deliveries are sent out to the wrong address. Please ensure this is done by 9am 2 days before your next order is due to arrive. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph. Please note that at peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries.