Delivery Availability & Information

Delivery & Shipping Information

At British Flowers Direct, we pride ourselves on getting seasonal blooms from the field to your door as quickly as possible. We deliver Tuesday through Friday (no deliveries on Sundays or Mondays).

Quick Summary of Rates

Service Type	Cost	Best For...
Gifts Nationwide	£10.00 (Inc. VAT)	Royal Mail Tracked 24.
Small Parcels Nationwide	£ 6.50 (Inc. VAT)	Less than 2KG
Orders under £100	£12.50 (+ VAT)	DPD Next Day (by 1pm).
Orders over £100	£22.50 (+ VAT)	DPD Next Day (by 1pm).
Orders over £250*	£75.00 (+ VAT)	DVS Specialist (In water/Early arrival).

*Minimums apply according to postcode zones for DVS service.

Hot Weather Protocol

During periods of extreme heat, standard hub-and-spoke courier networks can expose delicate British blooms to damaging temperatures. Please read our temporary terms carefully:

No Heat Claims: We cannot accept credits or refund claims for flowers impacted by third-party courier heat stress or transit delays.
Extended Packhouse Conditioning: All wholesale orders are currently subject to an extra 24-hour hydration and chilling cycle in our fridges to give them the maximum thermal mass possible before boxing.
Florist Care Notice: Stems will look thirsty upon arrival. Do not strip foliage immediately. Hydrate in a cool, dark room using flower food and allow 12–24 hours for full recovery before working with them.

Premium Option: Specialised Direct Door-to-Door Delivery

Reserved exclusively for orders over £250 (excl. VAT) within designated DVS delivery zones.

For high-value orders, weddings, or event work where transit risks cannot be taken, we can bypass the standard courier depots entirely using a dedicated point-to-point service.

The Service: One man, one dedicated van. Flowers travel directly from our cold stores to your door. Unlike standard couriers, your orders are never put on harsh mechanical conveyor belts or automated chutes. Instead, they are exclusively hand-sorted and cross-docked by specialist, flower-trained drivers at a dedicated facility in Milton Keynes before heading straight to your regional area.
How they travel: Stems can be transported dry-packed or standing beautifully on water in crates, requiring significantly less cardboard and plastic packaging. For softer, delicate varieties vulnerable to the heatwave, we also apply professional transit gel to keep them perfectly hydrated and cool.
Eco-Friendly Circular Packaging: We utilise robust, returnable crates for transit. To help reduce waste at your studio, we offer a complete packaging return service—we will pack up and take away all cardboard and outer packaging with us.
Eligibility: Minimum order value of £250 (Excl. VAT). Available only for specific postcode zones. Full DVS tracking alerts are provided from dispatch to your doorstep.
Booking Notice: A absolute minimum of 24 hours' notice is required to schedule a dedicated vehicle.

Please contact the office via email or WhatsApp to confirm your postcode eligibility and/or secure a dedicated van slot.

Our Delivery Services

DVS Specialist Flower Courier

Reserved for orders over £250 in DVS zones.

This is our premium "white-glove" service for flowers. Your blooms arrive pre-conditioned and on water—never in a dry box.

Timing: Arrives early morning (latest by Noon).
Bespoke Transit Care: To ensure maximum freshness, hydration-sensitive flowers arrive professionally pre-conditioned and standing in water. Other varieties (such as select foliage and sunflowers) are securely packed in dry boxes where it is best suited for the product.
Capacity: Can handle foliage and branches up to 10ft tall, plus plants and breakables.
Eco-Friendly: We use returnable crates and offer a return service for all cardboard and packaging.
Alerts: Full DVS tracking alerts provided.

⚠️ Booking Requirement: This specialised one-man, one-van service requires a minimum of 24 hours' advance notice to schedule a vehicle and is strictly dependent on postcode eligibility.

DPD Express Delivery

For orders under £200 or specific nationwide zones.

Timing: Next-day service with delivery by 1pm.
Requirements: Order by 1pm the day before.
Limits: MMaximum stem length is 75cm (to fit our 90cm boxes). Note: The only exception to this rule is flexible, bendy foliage that can safely curve to fit!
Flexibility: Includes DPD tracking alerts and a "Leave Safe" option.

Gifts & Small Parcels

Service: Royal Mail Tracked 24.
Timeline: Nationwide next-day service (Order by 1pm).

Delivery Areas & Postcode Zones

We deliver across most of the UK mainland.

Please note:

We do not currently deliver to Northern Ireland
We do not deliver to Scottish Highlands or Islands
Some remote postcode areas may require adjusted courier services

Full postcode availability is automatically applied at checkout.

DVS Specialist Zones:

MK ZONE: AL, B, BB, BD, BL, CB, CF, CH, CV, CW, DE, DN, DY, GL, HD, HG, HP, HR, HU, HX, IP, L, LD, LE, LL, LN, LS, LU, M, MK, NG, NN, NP, NR, OL, OX, PE, PR, S, SA, SG, SK, ST, SY, TF, WA, WF, WN, WR, WS, WV, YO
ASHFORD ZONE: BR, CM, CO, CR, CT, DA, EN, GU, HA, IG, KT, LONDON, ME, N, NW, PO, RG, RH, RM, SE, SL, SO, SS, SW, TN, TW, W, WD
BRIDGEWATER ZONE: BA, BH, BS, DT, EX, PL, SN, SP, TA, TQ, TR

DPD Express Zones:

LA, DL, TS, SR, DH, CA, NE, DG, TD, ML, KA, EH, KY, FK, G, DD, AB, PH, PA

Delivery Timing

Orders are dispatched Tuesday to Friday
Specialist DVS deliveries arrive early morning (by midday)
Standard courier deliveries are usually next working day

We recommend ordering in advance for time-sensitive or event-based deliveries.

Tracking Your Order

Once your order has been dispatched, you will receive tracking details by email from the relevant courier. You can track your delivery via the courier tracking links provided in your dispatch email, or by using the quick links below:

DPD Tracking: here.
Royal Mail Tracking: here

Courier Specifics & Tracking Apps

DPD Express

On the morning of your delivery, DPD will send you an email or SMS with a precise one-hour delivery window. We highly recommend downloading the DPD App, which allows you to see exactly where your driver is on a map and upload a photo of your chosen "Safe Place." Alternatively, you can track your parcel directly on the DPD portal using your tracking number.

DVS Specialist Delivery

Because our specialist drivers deliver in the early hours to ensure the coolest, optimal temperatures for your flowers, deliveries usually arrive between 4:00 AM and 10:00 AM.

Pre-Delivery Logistics: Upon booking this service, our team will contact you directly to confirm your exact drop location. We will require your location and up-to-date contact details.
Arrival Alerts: You will receive DVS tracking alerts advising you of an approximate delivery time, and the driver will call or email you one hour prior to arrival.

Royal Mail

For smaller parcels and gift items, you will receive a tracking number once the item is dispatched. You can monitor its progress via the Royal Mail Tracked 24 portal using your tracking number.

Packaging & Handling

We take great care to ensure your flowers arrive in excellent condition.

All orders are securely packed for transit
DVS deliveries use water-conditioned arrangements and protective crates
Royal Mail and DPD orders are packed to withstand courier handling
We recommend handling parcels carefully upon delivery and unpacking immediately

While we take every precaution, flowers are a perishable product and may be affected by transit conditions.

Claims & Damaged Deliveries

We take great care in packing all orders to minimise damage during transit. However, once an order has been handed to the courier, it is in their care. If your order arrives damaged, please contact us within 12 hours of delivery.

What to do:

If your order arrives damaged, please follow the steps below:

Contact the relevant courier (DVS, DPD or Royal Mail) immediately to log a formal damage report
Then notify us as soon as possible via email with your order details and photographs of the issue

Required evidence for claims:

To investigate any issue, we must receive clear videos/photographs showing:

Outer packaging (box)
Inner packaging
Shipping label
Contents (affected flowers/products)

For perishable items, we also require:

Clear images of all affected stems/items grouped together

Individual close-ups alone are not sufficient for assessment.

Example:

Important information:

Claims must be submitted within 12 hours of delivery
If packaging or product has been disposed of, we may be unable to process the claim
All courier damage claims are subject to third-party investigation and approval
We are unable to guarantee refunds for damage caused in transit by third-party couriers

Late or Missing Deliveries

If your order has not arrived on time:

Please check your tracking information first
If there is no update, contact us as soon as possible (ideally before 13:00 on the expected delivery day)

We will always do our best to assist, but final delivery control sits with the courier.

Delivery Issues & Cancellations

Occasionally, couriers may cancel or reroute shipments due to operational or safety reasons.

If this happens:

Your order is not cancelled
We will rebook your delivery with an alternative courier where possible
You will receive updated tracking information once re-dispatched

Delivery Instructions

You can leave delivery notes at checkout, such as:

Safe place instructions
Gate codes
Access details
Special handling requests

This is especially helpful for early morning DVS deliveries.

Need Help?

If you have a question about an order, please contact our team and we’ll be happy to help.